ESTES BUILDERS EARNS FIRST CERTIFICATION IN WASHINGTON FOR EXCEPTIONAL QUALITY AND CUSTOMER SATISFACTION
The NAHB Research Center today announced the National Housing Quality (NHQ) Certification of Estes Builders. Headquartered in Sequim, Wash., Estes Builders earned the designation following a rigorous NAHB Research Center audit of the implementation of their quality assurance systems. Estes Builders is the first and only home builder in the state to earn the distinction, joining the elite group of builders across the nation who have successfully completed the distinguished NHQ Certified Builder program since its launch in early 2005. Additional companies participating in the program are working toward certification by the end of the year.
NAHB Research Center president Michael Luzier said, “I am excited about how the NHQ Certified Builder program is developing and the increased efficiencies and customer satisfaction that participating builders are achieving. This program will continue to play a vital role the evolution of quality assurance in home building, and I would like to thank Estes Builders for taking part in it.”
“Most homebuilders with nineeen years of experience, like Estes Builders, know how to build a quality home,” said Kevin Estes, president of Estes Builders. “One important difference of the NHQ certification is that it requires homebuilders to apply consistent quality systems to every home, every time. There were several areas we could have chosen to concentrate our resources, but we were attracted to the NHQ program by virtue of its emphasis on a disciplined approach to the quality process and third party verification.”
“It’s really quite simple, satisfied customers is Estes Builders’ goal,” said Patricia Troxler, quality manager for Estes Builders. “Our NHQ certification is another example of Estes Builder's focus on providing lasting value to our customers.”